Legal

Privacy Policy

Akeyulerre recog­nis­es the impor­tance of pro­tect­ing your privacy.


We use infor­ma­tion pro­vid­ed direct­ly from you (through the con­tact form for exam­ple) so we can com­mu­ni­cate with you through emails and newsletters.


When vis­it­ing our web­site, infor­ma­tion is record­ed (such as your brows­er, date, time and pages accessed) for sta­tis­ti­cal pur­pos­es and remains anony­mous. It will only be used to improve the web­site, in order to give you a bet­ter experience! 


The infor­ma­tion you pro­vide through this web­site is used only by Akeyulerre and not sold or giv­en to third-par­ties unless required by law.


We are com­mit­ted to ensur­ing that your infor­ma­tion is secure. In order to pre­vent unau­tho­rised access or dis­clo­sure, we have put in place suit­able phys­i­cal, elec­tron­ic and man­age­r­i­al pro­ce­dures to safe­guard and secure the infor­ma­tion we col­lect online.


Akeyulerre uses SSL (Secure Sock­ets Lay­er) for trans­mit­ting pri­vate infor­ma­tion by encrypt­ing the data trans­ferred over the Inter­net. This pro­to­col is a stan­dard used by many web­sites when you sub­mit con­fi­den­tial infor­ma­tion, such as cred­it card num­bers and oth­er per­son­al data. We will nev­er store your cred­it card details on our servers.


If you have any con­cerns or enquiries about your secu­ri­ty while using our web­site, please con­tact us for more information.


Terms & Conditions of Sale

These Terms & Conditions of Sale ("Terms") govern the purchase of products and services from Akeyulerre Aboriginal Corporation ("Akeyulerre", "we", "our", "us") via our website https://www.akeyulerre.org.au or any other form of order placement. By placing an order, you ("Customer", "you") agree to these Terms.


1. Acceptance of Terms

By placing an order, you agree to be bound by these Terms. If you do not agree, do not place an order with Akeyulerre. We may update these Terms at any time. The updated version will apply to any purchases made after the update.


2. Orders

2.1 Order Process

You can place an order through our website or other approved methods. Upon placing an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order. Akeyulerre reserves the right to refuse or cancel any order at our discretion.


2.2 Availability

All products and services are subject to availability. We reserve the right to modify or discontinue any product or service at any time without notice.


3. Pricing

3.1 Prices

Prices for products and services are listed on our website in Australian dollars (AUD) and include applicable taxes. Prices are subject to change without notice.


3.2 Payment

Payment must be made in full at the time of purchase. We accept major credit cards and other payment methods as indicated on the website. All transactions are securely processed.


4. Delivery & Shipping

4.1 Shipping

We will process and ship orders within a reasonable time frame after receiving payment. Delivery times may vary depending on your location and shipping method.


4.2 Shipping Fees

Shipping fees are calculated at checkout based on your delivery address. Akeyulerre is not responsible for any additional customs fees or taxes incurred for international deliveries.


4.3 Risk of Loss

Once your order has been shipped, the risk of loss passes to you. We are not responsible for delays, damages, or losses caused by shipping providers.


5. Returns & Refunds

5.1 Return Policy

We aim to provide high-quality products. If you are not satisfied with your purchase, you may request a return within [number of days] of receiving the order. The product must be unused and in its original packaging.


5.2 Refunds

Refunds will be issued once the returned item has been inspected. Refunds are processed to the original payment method and may take up to [number of days] to appear in your account.


5.3 Exchanges

We do not offer exchanges. If you wish to exchange an item, you must return it for a refund and place a new order.


6. Warranty

Akeyulerre does not offer any specific warranties on its products or services beyond those provided by law. Products that are found to be defective upon delivery may be eligible for a refund or replacement as per our return policy.


7. Limitation of Liability

To the fullest extent permitted by law, Akeyulerre is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or services, or your inability to use them.


8. Governing Law

These Terms are governed by and construed in accordance with the laws of the Northern Territory, Australia. Any disputes arising from these Terms will be subject to the jurisdiction of the courts in the Northern Territory.


9. Contact Us

If you have any questions about these Terms, please contact us at:


Akeyulerre Aboriginal Corporation

Address: 3 Stuart Terrace, Alice Springs NT 0870

Email: admin@akeyulerre.org.au

Phone: +61 8 8952 2339

Complaints and Feedback Terms

These Complaints and Feedback Terms ("Terms") outline how members of the public can provide feedback or make complaints to Akeyulerre Aboriginal Corporation ("Akeyulerre", "we", "our", "us"). By submitting feedback or a complaint, you ("you", "community member", "participant") agree to these Terms.


1. Purpose

We value your feedback and take all concerns seriously. These Terms ensure that all feedback and complaints are handled respectfully, fairly, and in a culturally safe way in line with our commitment to community, Arrernte leadership, and continuous improvement.


2. Who Can Provide Feedback

These Terms apply to:

  • Community members participating in Akeyulerre services or events
  • Visitors to our Centre or website
  • External stakeholders and partners

Note: These Terms do not apply to staff grievances, which are handled through internal HR procedures.


3. What You Can Submit

You may submit:

  • Complaints – e.g. about a service, interaction, decision, or concern requiring action
  • Feedback – suggestions or compliments that help us do better
  • Requests for Support – if you need help making a complaint or understanding this process

4. How to Submit

You can provide feedback or make a complaint in the following ways:

  • In person – Speak with a staff member at the Akeyulerre Centre
  • Phone – Call us on +61 8 8952 2339
  • Email – admin@akeyulerre.org.au
  • Mail – PO Box 3194, Alice Springs NT 0871

If needed, you can request help from a support person, family member, Elder or staff member.


5. Our Process

5.1  Acknowledgement
We will acknowledge your complaint or feedback within five (5) working days.


5.2  Assessment & Resolution
A manager or appropriate team member will review and respond to your concern. We aim to resolve all matters within twenty-one (21) working days, or sooner where possible.


5.3 Cultural Safety
We honour Arrernte protocols. Complaints may be addressed through yarning, with the involvement of Elders or trusted community members when appropriate.


5.4  Privacy
Your feedback will be handled with confidentiality. Personal details will only be shared with those directly involved in resolving the matter.


5.5 Record keeping
We maintain confidential records of complaints and feedback to support continuous improvement.


6. Escalation

If you are not satisfied with our response, you may escalate your concern to:

We will cooperate fully with any external review or investigation.


7. Changes to These Terms

We may revise these Terms from time to time. The latest version will always be available at www.akeyulerre.org.au or upon request at our Centre.


8. Contact Us

If you have any questions about these Terms or need support, please contact Akeyulerre by filling out the form below.

Submit Feedback